Frequently asked questions
Q: I have a Kindle/Nook/other vendor-specific e-reader. Can I still buy and read books directly from your store?
A: Yes! I deliver my books via BookFunnel, which if you’ve ever taken advantage of a free book giveaway, you’ve probably already used. They’re totally compatible with every kind of e-reader on the market!
Q: I don’t have an e-reader. Can I still buy and read your e-books?
A: Yes! If you don’t have an e-reader but have access to a computer, smart phone, or tablet, I highly recommend downloading Bookfunnel’s free e-reader app, which turns any device into a high-quality e-reader. (It’s also the best way to listen to audiobooks you buy direct from authors!)
Q: What difference does it make buying directly from authors vs. from vendors?
A: Buying directly from authors allows us more control over our own content and more direct contact with our readers. Also, since we don’t have to share a significant cut with the vendors, we can usually pass on those savings to YOU–everybody wins (except maybe Jeff Bezos, lol)!
Q: I’m having trouble getting my payment method to process properly. What should I do?
A: Please contact me, and we’ll try to figure out a solution together.
Q: Where do I find my books after I buy them?
A: You should have received an email from BookFunnel with a link to download your book(s). If you can’t find it, just go to My Bookfunnel and your books should be there.
Q: I’m having trouble getting my book onto my device. What should I do?
A: When you click on a book in your Bookfunnel library, a window will pop up with your options. From there, follow the directions. If you still have trouble, click the Help link at BookFunnel and they can help you resolve any technical issues (which they know a lot more about than I do!) Or you can email them at help@bookfunnel.com or contact me, and we’ll try to figure out a solution together.